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Hi all, My IP skills are somewhat rusty - could someone please help me with some high-level steps to remote control using VNC over the internet... scenario: Customer down the road is always requiring assistance - usually I need to jump in the car & go there to sort out the latest dilemma. I'd like to set up VNC so that I can remotely resolve most of the problems. We both have broadband and local LAN's. How do I configure his and my LAN / client PC's /routers / VNC etc. to enable me to do remote control over the internet. (Securely preferably). Many thanks.
scoobaman, You have to configure YOUR router to accept TCP port 5500 (or what ever port you have chosen with the VNC software) in from the outside. 5500 is the default port. This is called NAPT or Network Address Port Translation. (similar to NAT but uses ports as well as ip addresses instead of just ip addresses). Depending on the router, you may have to allow his to allow traffic out on that port. here is a link with some helpful solutions that may get you going in the right direction. http://www.vnc.com/support.html
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